Computerized Maintenance Management System in Process Industry of Pakistan

Muhammad Hassan Ali, Rameez Khalid


Maintenance, a fundamental of reliable operations, has gone through an evolution from reactive to proactive strategies. In this evolution, the technology layer has been added in terms of computerized maintenance management system (CMMS). This paper aims to explore the current status of CMMS in the process industries of a developing country. For this study, data were collected via questionnaire from 62 publicly listed companies along with an analysis of their annual reports. Moreover, six interviews of CMMS consultants were conducted. It was found that 56% of the sampled companies had a CMMS running, while 44% had no such solution. The key performance indicator (KPI) of ‘% replacement asset value’ (%RAV) was further determined, which was found to be 3.74% for companies with CMMS and 5.67% for companies with no CMMS; considering the global benchmark of 2.5%. The challenges to CMMS implementation included unawareness about function of CMMS, erroneous data and weak change management. Even in companies that had CMMS, its utilization was found to be elementary. CMMS end users and consultants can use the findings of this study in enhancing the success of CMMS implementation and utilization. 

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